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Refund Policy

Learn about our Refund Policy

Refund Policy

Your Right to Withdraw

You may request a refund if you are not satisfied with the service we provide. Under the terms of our refund policy, we offer a 90-day money-back guarantee. To exercise this right, you must email our customer service team and formally inform us in writing of your intention to withdraw from the contract.

The Result of Withdrawal

If you choose to withdraw from this contract, we will reimburse all payments made. Refunds will be issued to the same debit or credit card used for the original payment.

Withdrawal Information

When submitting your written withdrawal request via email to [email protected] , please include the following details:

  • The reason for requesting the refund
  • Your order number (included in the email confirmation of your order)
  • Your name as it appeared in the billing information provided

Currency

All transactions are conducted in United States dollars (USD). Refunds will be issued in USD and processed within two working days of receiving your written request to withdraw from the contract. Please note that once the refund is issued, your bank or credit card company may convert it to your local currency. You will receive the same USD amount that was charged initially.

Addendum

ETAS Travel LLC is a private company and is not affiliated with any government agency. Submitting your application through our website, canceling the application, or requesting a refund will not impact the final decision on whether your application is approved or denied by government authorities. Additionally, the final discretion to grant or deny admission into the United States lies solely with the customs officer at the port of entry.

Last updated: January 27, 2025

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