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How can you reach us?
We take all requests seriously and welcome suggestions for ways to improve any of our processing services. You can contact us by completing the contact form on this webpage.
If you require assistance with an existing travel document that you have submitted to us, please send us a message via the contact form, including the following information
- The applicant’s full name
- The applicant’s email address
- The final four digits of the credit card was used
Appointments
In order to apply for a visa, you may be asked to attend an interview at the local US embassy or consulate. The visa appointment scheduling process differ from country to country, and the waiting times can be weeks or even months before an appointment is available, though emergency appointments are facilitated on shorter notice.
It is recommended to start the application process early. For specific information about filing instructions and application procedures we recommend that you download the appropriate application guide. Visit this link for an overview of products available.
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Frequently Asked Questions
I’ve purchased an immigration product on this website but I can’t download.
Our products are available for immediate download upon successful checkout. Download instructions are displayed on the order confirmation page. A confirmation email with the download instructions is also sent to your email address when the order was submitted. If you did not receive the confirmation email after submitting an order, please check your “Junk Mail” folder. Contact our customer service department for additional assistance.
Are you affiliated with the U.S. government?
No. U.S. Immigration Support is an independent organization not affiliated with the USCIS or the U.S. government. All customers are encouraged to review our Terms and Conditions before purchasing any products from US Immigration Support. The Terms and Conditions page contains detailed information on copyright, delivery policy, policy refund and other legal matters related to the purchase of products from our website.
How do I check the status of my application?
We do not have access to applications submitted to the U.S. government. U.S. Immigration Support does not handle any applications and has no information about the status of applications. You must contact the department or agency that you submitted the application to if you require further information about your case. Download the Case Status information guide for additional information.
Are any filing fees included in the price of your products?
Application fees are not included in the price of our downloadable application guides. You are responsible for paying the appropriate filing fee as described in our
application guides.
