We take all requests seriously and welcome suggestions for ways to improve any of our processing services. You can contact us by completing the contact form on this webpage.

If you require assistance with an existing travel document that you have submitted to us, please send us a message via the contact form, including the following information

U.S. Immigration Support is committed to protecting our clients’ privacy. U.S. Immigration Support only uses the information we collect to process orders requested by our clients. As a visitor to our website, you have the right to understand our information privacy practices. We understand that submitting your information over the Internet involves a great deal of trust on your part and we take this trust very seriously. Our highest priority is to ensure the security and confidentiality of our clients’ personally identifiable information such as name, address, phone number, email address and credit card details. Please review our Terms and Conditions page for more information.

What Information We Collect

We do not collect any personal information by you browsing our website. If you choose to order any of our products or services, you must voluntarily provide us with your name, address, phone number, email address and credit card information. Once an order is placed, we provide tracking through FEDEX for hard copy products, and we record your IP address, time and date for downloadable products. Your information is not shared with any person, business or organization. No credit card information is stored on our servers. U.S. Immigration Support uses Authorize.net to process credit card transactions. Authorize.net is a leading provider of payment gateway services making it able for customers to purchase products online. Authorize.net will never use your personal information for any other reason. For statistical purposes we have installed Google Analytics. Visit our Business and Website Certifications section for more information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file or visit our Cookies Page for more information. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. With cookies diabled you may not be able to submit your order.

Use of Your Data

The information you voluntarily provide to us is only used to process your order. User data is never disclosed to any third parties unless as otherwise disclosed in this privacy statement. We disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any other third party with your prior consent to do so.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Us Immigration Support. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Retention

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may do the following: correct, update, amend, delete/remove or deactivate it, by contacting our customer service department at [email protected]

Security

Our shopping cart includes a Secure Socket Layer (SSL) certificate to protect our customers’ information when shopping online. SSL technology encrypts the customers’ name, address, and credit card information between your computer and our server. We work closely with Visa, MasterCard, American Express and Discover to eliminate any fraudulent transactions. It is easy to see that your connection is secure as the URL of your website will change from http:// to https:// indicating that the connection is secure during the check-out process. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact our Legal Department

Email us at [email protected] for further assistance.

About this website

This website is not affiliated with the United States Government. U.S. Immigration Support is an independent publisher of legal books and immigration guides. Our mission is to help immigrants through the United States immigration process by providing the most current information available. There are disclaimers located on the footer of every page of this website stating that U.S. Immigration Support is an independent entity, not a United States government agency.

Shipping & Delivery Policy

eBooks: Available for download immediately after credit card approval.

Hard Copy Books: Shipped by FedEx within 2 business days from the date the order was received. Tracking information will be sent to the customer’s email address immediately after the order is shipped. DVDs: Shipped by FedEx or USPS Priority Mail within 2 business days from the date the order was received. Tracking information will be sent to the customer’s email address immediately after the order is shipped.

Refund Policy

All products and services purchased from this website are fully refundable within the 90 days of the date of purchase. The request for a refund must be to submitted within 90 days from the day the order was received. U.S. Immigration Support reserves the right to not issue a refund if the request is received after 90 days from the date of purchase. Refunds for credit card transactions are issued within 2 business days. Please be aware that it can take up to 5 business days for the transaction to actually post to your account. Refunds for payments received by check, money order, bank draft, travelers checks, or cash, will be issued as a company check. The refund check will be made payable to the person on the order form and mailed to the address indicated on the order form. If you have any questions with regards to your order, please contact our customer service department. If you wish to cancel your order, please contact us with the reasons for the cancellation request. You should not contact your credit card company or bank to file a dispute, as this will only delay the refund process.

Our Products & Services

eBooks: U.S. Immigration Support offers downloadable immigration guides in eBook format (as PDF files). All eBooks available on our website are published by US Immigration Support, not by the USCIS or any United States government agency. Our Immigration eBooks are designed for information purposes only, and should not be considered legal advice.

Hard Copy Books: U.S. Immigration Support offers many immigration books in Hard Copy format. Hard Copy Books are shipped by FedEx within 2 business days. All Hard Copy Books available on our website are published by US Immigration Support, not by the USCIS or any United States government agency. Our Immigration Hard Copy Books are designed for information purposes only, and should not be considered legal advice.

Recurring Billing

There is no recurring billing. U.S. Immigration Support does not charge any kind of recurring fees. All purchases on our website are 1-time transactions.

Typographical Errors

In the event that a U.S. Immigration Support product or service is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders listed at the incorrect price. U.S. Immigration Support reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. In the event your credit card has been charged, a full refund will be issued in the amount of the incorrect price.

Links

This website contains hyperlinks which may take you outside www.usimmigrationsupport.org. Links are made available for your convenience. However, the inclusion of any link does not imply endorsement or approval by U.S. Immigration Support. We are not responsible for any links to and from www.usimmigrationsupport.org. Framing of our website at any level is prohibited.

Copyright Information:

All products on this website are published by US Immigration Support and are protected by United States and international copyright laws. Permission for use of our intellectual property should made in writing to our legal department.

Intellectual Property Rights

Except where otherwise stated, U.S. Immigration Support is the copyright holder of all content, layout, design, data, graphics, trademarks and logos under the www.usimmigrationsupport.org domain. The content is protected by United States and international copyright laws. U.S. Immigration Support will do our utmost to protect our rights, employees, customers, members and intellectual property. We will not hesitate to take legal action if necessary. Permission for use of our intellectual property should made by contacting our legal department.

Limitation of Liability

U.S. Immigration Support shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if U.S. Immigration Support has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Personal use Limitation

The information, news, articles, emails, products and services provided by U.S. Immigration Support are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, or other content, products or services obtained from U.S. Immigration Support without the express written permission from our legal department.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, U.S. Immigration Support disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. U.S. Immigration Support does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. U.S. Immigration Support does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Legal Form and Choice of Law

By using our website, purchasing a products or service, you have entered into a legal contract with U.S. Immigration Support. You agree that the prevailing party in a civil lawsuit may be awarded reasonable attorney’s fees.

Currency of Transactions

All products as sold in U.S. dollars.

Changes to the Terms and Conditions

U.S. Immigration Support retains the right, at its discretion, to change our Terms and Conditions any time. Customers, members and all users of this website are recommended to review our Terms and Conditions, Privacy Policy, and Disclaimers (located on the footer of every page of this website) on a monthly basis.