Contact Us - Making Immigration Easier

U.S. Immigration Support is a private travel assistance agency helping customers apply for Electronic Travel Authorizations, ESTA, and United States visas. Our goal is to make the process simple, secure, and stress-free with professional review and friendly guidance from our team. The average response time is less than 2 hours, and our team is available 24/7. You may contact us in English or your native language, and we’ll respond accordingly. Email is the fastest way to reach us: [email protected]. You may also call +1.347.719.4835 (long-distance charges may apply), though we recommend email for quicker handling.

Customer Service

Email: [email protected]

Please email our Customer Service Center if you have any questions about our services. If you’ve already applied, include the traveler’s name, email address, and order number to help us locate your order quickly. We can assist with inquiries related to:

Questions regarding your order
Assistance with updating and retrieving your application
General travel and visa information
If you’ve submitted multiple applications, please provide the relevant details for each traveler in your message.

Billing Department

Email: [email protected]

Our Billing Department can assist with all refunds and cancellations. Please include the traveler’s full name, email address, order number, and date of purchase in your message. Refunds and cancellations are processed immediately upon receipt. To avoid delays, please contact us directly—do not post refund or cancellation requests on online review platforms such as Trustpilot, as this exposes your personal information and delays the cancellation process. Please note that contacting your bank or card provider will not speed up your refund or cancellation—in fact, it can delay your refund and the deletion of your personal data.

We can assist with inquiries related to:

Cancel your application
Issue a refund or cancel your payment
Delete your billing information

To ensure fast and secure processing, all customers are encouraged to email us directly at: [email protected]

Deletion of Personal Data

Email: [email protected]

We take data privacy and security seriously. Upon request, all customer data is securely deleted in full compliance with the General Data Protection Regulation (GDPR) and other international data protection standards. This includes personal details, billing information, and application records. Data deletion is performed using secure, irreversible methods to ensure that no personal information can be recovered or accessed after removal. Customers may request the deletion of their data at any time by contacting [email protected]. Once processed, confirmation of deletion will be provided for your records.