About this Website
This website is not affiliated with the United States Government. U.S. Immigration Support is an independent publisher of legal books and immigration guides. Our mission is to help immigrants through the United States immigration process by providing the most current information available. There are disclaimers located on the footer of every page of this website stating that U.S. Immigration Support is an independent entity, not a United States government agency.

Shipping and Delivery Policy
eBooks: Available for download immediately after credit card approval.
Hard Copy Books: Shipped by FedEx within 2 business days from the date the order was received. Tracking information will be sent to the customer's email address immediately after the order is shipped.
DVDs: Shipped by FedEx or USPS Priority Mail within 2 business days from the date the order was received. Tracking information will be sent to the customer's email address immediately after the order is shipped.

Refund Policy
All products and services purchased from this website are fully refundable within the 90 days of the date of purchase. The request for a refund must be to submitted within 90 days from the day the order was received. U.S. Immigration Support reserves the right to not issue a refund if the request is received after 90 days from the date of purchase. Refunds for credit card transactions are issued within 2 business days. Please be aware that it can take up to 5 business days for the transaction to actually post to your account. Refunds for payments received by check, money order, bank draft, travelers checks, or cash, will be issued as a company check. The refund check will be made payable to the person on the order form and mailed to the address indicated on the order form. If you have any questions with regards to your order, please contact our customer service department. If you wish to cancel your order, please contact us with the reasons for the cancellation request. You should not contact your credit card company or bank to file a dispute, as this will only delay the refund process.

Our Products and Services
eBooks: U.S. Immigration Support offers downloadable immigration guides in eBook format (as PDF files). All eBooks available on our website are published by US Immigration Support, not by the USCIS or any United States government agency. Our Immigration eBooks are designed for information purposes only, and should not be considered legal advice.
Hard Copy Books: U.S. Immigration Support offers many immigration books in Hard Copy format. Hard Copy Books are shipped by FedEx within 2 business days. All Hard Copy Books available on our website are published by US Immigration Support, not by the USCIS or any United States government agency. Our Immigration Hard Copy Books are designed for information purposes only, and should not be considered legal advice.
DVDs: U.S. Immigration Support offers several information DVD. DVDs are shipped by FedEx or USPS Priority Mail within 2 business days. All DVDs available on our website are published by US Immigration Support, not by the USCIS or any United States government agency. Our Immigration DVDs are designed for information purposes only, and should not be considered legal advice.

Recurring Billing
There is no recurring billing. U.S. Immigration Support does not charge any kind of recurring fees. All purchases on our website are 1-time transactions.

Certifications
U.S. Immigration Support  has passed rigorous background checks that ensure the validity and the overall legitimacy of our business. Please review our Business and Website Certifications for more information.

Typographical Errors
In the event that a U.S. Immigration Support product or service is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders listed at the incorrect price. U.S. Immigration Support reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. In the event your credit card has been charged, a full refund will be issued in the amount of the incorrect price.

United States Immigration Newsletter
U.S. Immigration Support (this website) provides a free immigration newsletter. This is an Opt-Out service, which means that the user has the option of removing his or her email address from the newsletter at any time. Your email will never be shared with any third party. Please review our privacy policy for more information.

Links
This website contains hyperlinks which may take you outside www.usimmigrationsupport.org. Links are made available for your convenience. However, the inclusion of any link does not imply endorsement or approval by U.S. Immigration Support. We are not responsible for any links to and from www.usimmigrationsupport.org. Framing of our website at any level is prohibited.

Copyright Information:
All products on this website are published by US Immigration Support and are protected by United States and international copyright laws. Permission for use of our intellectual property should made in writing to our legal department.

Intellectual Property Rights
Except where otherwise stated, U.S. Immigration Support is the copyright holder of all content, layout, design, data, graphics, trademarks and logos under the www.usimmigrationsupport.org domain. The content is protected by United States and international copyright laws. U.S. Immigration Support will do our utmost to protect our rights, employees, customers, members and intellectual property. We will not hesitate to take legal action if necessary. Permission for use of our intellectual property should made by contacting our legal department.

Limitation of Liability
U.S. Immigration Support shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if U.S. Immigration Support has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Personal use Limitation
The information, news, articles, emails, products and services provided by U.S. Immigration Support are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, or other content, products or services obtained from U.S. Immigration Support without the express written permission from our legal department.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, U.S. Immigration Support disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. U.S. Immigration Support does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. U.S. Immigration Support does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Legal Form and Choice of Law
By using our website, purchasing a products or service, you have entered into a legal contract with U.S. Immigration Support. You agree that the prevailing party in a civil lawsuit may be awarded reasonable attorney's fees.

Currency of Transactions
All products as sold in U.S. dollars.

Changes to the Terms and Conditions
U.S. Immigration Support retains the right, at its discretion, to change our Terms and Conditions any time. Customers, members and all users of this website are recommended to review our Terms and Conditions, Privacy Policy, and Disclaimers (located on the footer of every page of this website) on a monthly basis.

Domicile Country and Company Information
The website USIMMIGRATIONSUPPORT.ORG is operated by 3 companies:

1. "Immigration Services Inc", a company incorporated in the jurisdiction St. Kitts and Nevis.
   
2. "Website Services Inc", a company duly incorporated in the jurisdiction of Belize, located at 6 Albert Street, Belize City.
   
3. "US Immigration Support LTD", a company registered in the jurisdiction of Isle of Man, located at Kissack Court, 29 Parliament Street, Ramsey, IM8 1AT, British Isles.

IMPORTANT: Please note that any mail sent to these addresses will be returned to the sender. Please contact our customer service department if you have any questions.

Contact our Legal Department
Email us at legal@usimmigrationsupport.org for further assistance.

Updated: October 4, 2012