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Frequently Asked Questions
 FREQUENTLY ASKED QUESTIONS ABOUT U.S. IMMIGRATION
Answers to some of the most common questions regarding U.S. Immigration Support
can be found below. However, if you are unable to find what you are looking for, do not hesitate to
contact us.
- I purchased an immigration guide, but I did not receive a confirmation email. How do I download the file? What do I do?
-
Check your junk mail folder or spam folder. Occasionally our emails are flagged as unsolicited mail and mistakenly put into your junk mail folder. You can
also logon to your U.S. Immigration Support
account and download the file from the “Order
History” section. All eBooks are available for download for 30 days from the
day of purchase. If you are still not able to download the file, please visit
our download help section or
contact us for assistance.
- Are you affiliated with the U.S. government?
-
No. U.S. Immigration Support is an independent organization not affiliated with
the USCIS or the U.S. government. U.S. Immigration Support, a division of U.S.
Publishers Inc, is a leading publisher of legal books and
immigration guides.
Our publications include applications for United States citizenship, visas,
Green Cards, social security cards, and passports, among others. We also offer
United States immigration forms for
download and a free monthly immigration newsletter.
U.S. Immigration Support has passed rigorous background checks that ensure the
validity and the overall legitimacy of our business. The domain www.usimmigrationsupport.org has also passed rigorous security checks. Please
visit our certifications section for more
information.
- How do I check the status of my application?
-
U.S. Immigration Support, a division of U.S. Publishers Inc, is a leading
publisher of legal books and immigration guides. We do not have access to
applications submitted to the USCIS or the U.S. Department of State. U.S.
Immigration Support does not handle any applications and has no information
about the status of applications. You must contact the department or agency that
you submitted the application to if you require further information about your
case. If you have questions regarding an order placed with U.S. Immigration
Support, please contact our customer service department.
- Are any filing fees included in the price of your products?
-
No. Application fees are not included in the price of
our downloadable application guides. We are a publishing company
providing information and application guides. You are responsible for paying the
appropriate fee to the USCIS, U.S. Embassy or Consulate as specified in our
application guides. For your convenience we publish a list of
USCIS filing fees on our
website. However, it is recommended to check with the USCIS for the most current
filing fees before submitting your application.
- How can I download eBooks or immigration forms from your website?
-
All of our immigration guides are available for instant download. Please use the left
navigation menu or the search box on the top section of our website to locate
the application you need. Upon successful checkout, you will have instant access
to the product you purchased. We accept Visa, MasterCard, American Express and
Discover.
Immigration Forms are available on a
subscription basis. We currently offer 1, 3 and 12 month subscriptions. Upon
successful checkout you will have unlimited access to all immigration forms for
the duration of your subscription. However, you must be logged in to your
account to be able to download forms.
- I do not have a credit card, but I would like to purchase an eBook or sign up for the subscription to download immigration forms. What do I do?
-
You can pay for any downloadable immigration guide (eBook) we offer with a check
or money order, in addition to all major credit and debit cards. Just follow the
normal check out process but select “Check/Money Order” in the payment section
and submit your order. An invoice will be created. Print the invoice, include a
check or money order and mail it to the address listed on the invoice. Once we
receive your payment, you will be notified via email and have instant access to
the product you purchased.
The subscription to download Immigration Forms
can only be purchased by credit card. However, all immigration guides (eBooks)
contain the necessary forms for that particular application. If you do not
have a credit or debit card to purchase the subscription service, you can
purchase the eBook by check or money order.
- I’ve signed up for the subscription to download immigration forms, but I don’t know how to download the forms.
What do I do?
-
Immigration forms are available on a subscription basis. We currently offer 1, 3,
6
and 12 month subscriptions. Upon successful checkout you will have unlimited
access to all immigration forms for the duration of your subscription. However,
you must be logged on to your account to be able to download form.
1. Logon to your account [LOGIN]
2. Enter your username (your email address) and password
3. Click on "Download Forms" on the left
menu
4. Select the immigration forms you require and click on "Download".
For additional instructions on how to download and open PDF files, please visit
our help section.
- I would like to cancel my order. How can I get a refund?
-
Please contact our customer service department if you
have problems downloading your order. If you purchased the incorrect
product, we can exchange your order at no additional cost. If you still would
like to cancel your order and request a refund, we kindly ask you to contact our
customer service department by email. We have a
30-day money back policy on all products. When contacting us, please include
your order number, full name and product purchased. The order number can be
found in the confirmation email. If you did not receive the confirmation email,
please check your "Junk Mail" folder. If you still cannot find your order
number, please send us as much information as possible regarding your order,
including your full name, address, email address, and the products ordered, so we can
locate your order and issue the refund. We work directly with any bank or credit
card company. Please do not contact your credit card company, as this will only
delay the refund process.
- How do I unsubscribe from the newsletter?
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The newsletter is an Opt-Out service, meaning that you can
unsubscribe at any time. Every edition
of the U.S. Immigration Newsletter contains several links to the
unsubscribe page. You can also manage
the newsletter subscription status in your U.S. Immigration account. If you
require any further assistance, do not hesitate to contact our
customer service department.
Additional Resources:
Do not hesitate to contact us if you require any further assistance.
Last Updated: December 9, 2008
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